Question 1

Can I rent a motorcycle if my name is on the SPC/Serasa (Brazilian credit bureaus)?

Accepted Answer

Yes, you can rent. There's no credit check here, so don't worry.

Question 2

How do I rent a motorcycle?

Accepted Answer

You can choose the rental plan you liked.* Click on the “I WANT TO RENT” button* After receiving your WhatsApp message, we will respond and explain all the details about the rental.

Question 3

Who pays for the motorcycle maintenance?

Accepted Answer

Choose the Light or Annual Plan and we'll take care of it for you.With the 28-month plan, maintenance is your responsibility, ideal for those who already have experience with motorcycles and want long-term savings.

Question 4

How does the MY MOTORCYCLE plan work?

Accepted Answer

All maintenance is the customer's responsibility during the 28-month plan; after that, the responsibility will fall to the owner.

Question 5

Is there a limit to how far I can ride the motorcycle?

Accepted Answer

We have a defined service area to ensure you are always covered by our services. This area is specific to each region; normally, we have a radius of up to 50km from the base where you picked up the motorcycle, but don't worry, you can request an additional 100km radius.

Question 6

How much money do I need to pick up the motorcycle?

Accepted Answer

You need to pay the equivalent of one week's worth of the chosen plan, plus the security deposit and the insurance activation fee (a fixed, one-time, non-refundable fee).

Question 7

What is a security deposit and what is it used for?

Accepted Answer

This corresponds to the value of one month's subscription fee for your chosen plan, which you pay when you pick up the motorcycle. This amount is reserved with us and is only used in case of fines or damage due to misuse of the motorcycle. If there is no need to use it, you will receive the full amount of the deposit at the end of your subscription.

Question 8

What happens in case of an accident, theft, or if the motorcycle is impounded?

Accepted Answer

In case of accident, theft, or seizure of the motorcycle, immediately contact our support channel via WhatsApp. In these situations, a co-participation fee may be charged for activating the protection (insurance); consult the rental agreement for rates. A replacement motorcycle may be provided subject to analysis of the incident and stock availability.

Frequently Asked Questions